RIGHT OF WITHDRAWAL
Pursuant to art. 52 and following of the Legislative Decree. n. 21 February 21, the Customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid.
The buyer can exercise the right of withdrawal if for any reason he is not satisfied with the purchase made within 14 working days starting from the day of receipt of the purchased good.
Withdrawal method: To exercise the right of withdrawal, the Customer must, within the period indicated above, send us a registered letter with return receipt, or communication via e-mail to the e-mail address orders@hardcoreitalia.it.
This communication must contain all the data necessary to identify the order and the buyer, the indication of the product/products for which it is intended to exercise the right of withdrawal, a copy of the sales document accompanying the goods received (for products already delivered).
The Seller will carry out the necessary checks on the returned goods, reserving the right to verify that the products have been returned in their original state and with the original packaging; in this case he will refund the amount paid by the consumer for the purchase of the products with the exception of shipping costs.
Form for exercising the right of withdrawal (annex B to the Legislative Decree pursuant to art. 49, paragraph 1, letter h):
— Recipient: Genesis Industries Srl, Piazza Unità d'Italia 30, 21047 Saronno (VA) – Italy / orders@hardcoreitalia.it
— I/we (*) hereby notify the withdrawal from my/our (*) contract of sale of the following goods/services (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only if this form is notified in paper version)
—Data
(*) Delete the unnecessary wording.
REFUND
In the event that the Customer opts for a refund of the order, Genesis Industries Srl will carry out the same in the following ways:
- For orders paid by credit card (Stripe), the transaction will be immediately canceled from the Seller's account. The waiting period for crediting varies depending on the issuing circuit of the card used for payment.
- For orders paid via PayPal, an immediate refund will be made to the Customer's Paypal account.
- For orders paid by bank transfer, the Customer will provide Genesis Industries Srl with its banking support in order to proceed with the refund. In all cases of returns, the Seller has the right to withhold the refund until the goods have been correctly delivered to the departure warehouse.
CAUSED AS A RESULT OF TOTAL OR PARTIAL DAMAGE
In the event that the Customer, upon checking the items delivered, finds manufacturing defects, damage or an error in sending the item compared to what was ordered, he has the right within 10 days to request a free return of the non-compliant goods. by sending an email communication with a return request to the address provided in the contacts, indicating in the communication the reference to the order number, code and description of the item to be returned and detailed reason.
In the event of damage or manufacturing defects, the sending of accompanying photographic documentation is required to identify the non-conformity. This will be followed by communication of the Return Authorization to the customer and a waybill for collection of the goods at the customer's address.
RETURN SHIPPING
Returns due to damage/manufacturing defect/non-compliance with the order are totally free.
Returns following exercise of the right of withdrawal are the sole responsibility of the Customer.
In all cases, the goods must be returned in their original packaging, which is considered to all intents and purposes an integral part of the product and must not have been damaged or used as the sole packaging for shipping. In the case of returns of clothing and accessories, it is a fundamental condition that the items have not been worn, washed or in any case do not show any signs of use. All items must be returned complete with the original label and accessories received with the order.
Failure to comply with the aforementioned return instructions will result in non-acceptance of the same. All returns will be sent directly from the Customer's address to the manufacturing company's warehouse by triangulation with express courier. The conditions of the goods will then be checked.
Once the return has been accepted, the Customer can choose to:
- Receive the product compliant with the order (in case of return due to damage/manufacturing defect/wrong item)
- Request a refund of the order for the value of the goods